Clarkston Paper Privacy Policy updated 3/6/11

The following Privacy Policy describes the information and privacy practices for Clarkston Paper.

We value the trust you place in Clarkston Paper. Accordingly, we want you to understand what information we collect about you, how we use it, and the safeguards we have in place to protect it.

The Information We Collect

  • Whenever you shop at www.clarkstonpaper.com, we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, it will include your account number.
  • If you register with www.clarkstonpaper.com, we will collect the information you submit online.
  • If you choose to use or participate in one of our various services, promotions, programs, surveys, sweepstakes or clubs, we may collect additional information about you.
  • From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
  • We may also obtain information about other people from you. For example, if you order a gift to be delivered directly to a friend, you would need to give us the friend’s name and address.

Using the Information We Collect

We use the information we collect for various purposes, including:

  • completing your purchase transactions
  • providing the services you request
  • contacting you about the status of your clarkstonpaper.com orders
  • responding to your customer service inquiries or requests
  • notifying you of product recalls or providing other information concerning products you have purchased
  • helping to protect against fraudulent use of your personal information
  • sending you direct mail offerings
  • sending you email communications
  • administering customer recognition programs, sweepstakes, contests and similar promotions
  • identifying your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you
  • providing mobile marketing and service messages when requested
  • inviting you to participate in surveys
  • improving merchandise selections, customer service, and the overall customer shopping experience

Information We Share With Others

  • Service Providers: We provide information to other companies that provide support services that help us bring you the products and services we offer, market our products and services, or process your transactions.
  • Promotion Sponsors: If you enter a contest, sweepstakes or other promotion sponsored or co-sponsored by a third-party company, we may forward information about you to that company.
  • Others: On rare occasions, we may be required to disclose the information we collect pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We may also disclose that information when we believe disclosure is appropriate to protect the rights, interests and property of Clarkson Paper or others, and to protect the safety of customers, associates or others. This may include sharing information with other companies, attorneys, credit bureaus, agents or governmental agencies in connection with issues related to fraud, credit or debt collection.

Safeguarding the Information We Collect

When you are shopping online, protecting your personal information is important to us. We have appropriate physical, technical and procedural safeguards in place to secure the personal information we collect from you.

We limit the information we provide to outside companies to only information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you their products and services. We require that they have appropriate information security safeguards, and that the information provided be used only for the specifically authorized purpose.

Your Choices Regarding the Use of the Information We Collect

Postal Mail

If you do not want to receive promotional mail (postcards, etc.) from Clarkston Paper, you may:

  • write to us at Clarkston Paper, 7824 Andersonville Road, Clarkston, MI 48346
  • Or call us at 248-241-6472
  • email us at sales@clarkstonpaper.com

Emails

If you are currently receiving promotional email offers and updates, you may unsubscribe at any time. You can click on the hyperlink shown in clarkstonpaper.com email offers and follow the instructions:

Please note that even if you unsubscribe from promotional email offers and updates, we may still contact you by email for transactional purposes. Some examples are communications regarding your order status, customer service inquiries, service or reminder notices, and recalls.

The Privacy of www.clarkstonpaper.com Customers

Online Security

We use Secure Socket Layering (SSL) technology to encrypt “scramble” your credit or debit card information, including the account number, while it is transmitted over the internet between you and our website servers. SSL is an industry standard technology for secure online transactions.

Unauthorized Charges

If unauthorized charges (as determined by your card issuer) are made on your credit or debit card as a result of purchases made on clarkstonpaper.com utilizing our secure servers, Clarkston Paper will reimburse you for up to $50.00 on any amounts you are required to pay by the card issuer. Also, under the Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50.00 of unauthorized charges on your credit card. Your liability for unauthorized use of a debit card may be higher, but many debit card issuers voluntarily apply the $50.00 limit to their card as well.

Remember: In the event of unauthorized use of your credit or debit card, you must promptly notify the card issuer pursuant to its reporting rules and procedures.

Our Use of Cookies

www.clarkstonpaper.com regularly uses browser tracking cookies. A “cookie” is a small file stored by your web browser on your computer. When you arrive at our site, cookies allow us to recognize you by associating an anonymous identification number in the cookie with other information that you as a customer provided us. That customer information is stored on secure databases. At no time is your name, street address, or credit card number stored within one of our cookies. Your email address is saved in your cookie if you register with us at www.clarkstonpaper.com.

Cookies allow us to understand how you clicked to our sight and what pages you click on during your visit to our site. Knowing how you prefer to shop allows us to improve your shopping experience and speed your checkout process. We contract with a third party service provider to assist in the collection and analysis of your browsing and buying activity on our site.

We do not use our cookies to track your activity on sites other than those operated by Clarkston Paper.

Accepting cookies through your web browser is your personal choice. If you use the privacy setting on your web browser to disable cookies, you can still shop and purchase for www.clarkstonpaper.com. However, if you choose not to accept cookies, we may not be able to provide you with as exceptional shopping experience as one that is specifically tailored to your needs.

Aggregate Information

We collect non-personal information about how users navigate through our website. We aggregate this information in order to improve our site, and we may share this information with our affiliates or other outside companies. The aggregated information does not include individual names or personal data, so it does not identify you or any other customer.

Children’s Privacy

We do not knowingly collect personally identifiable information from children under the age of 13 on our website.

Links to Other Sites

While visiting www.clarkstonpaper.com, you may link to other websites. Other sites have their own policies regarding privacy. When you provide personal information at one of those sites, you are subject to the site operator’s privacy policy, not the www.clarkstonpaper.com privacy policy. We encourage you to read that policy before submitting any personal information.

Changes to This Policy

We may change this policy from time to time. When considering any change, your privacy will remain a priority. If we change our privacy policy in the future, we will let you know by posting the updated policy at this website. We encourage you to check our policy periodically. You can tell if it has changed by checking the revision date that appears at the beginning of the policy.


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