Return Policy

100% Money Back Guarantee

Clarkston Paper’s 100% Money Back Guarantee is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. We offer a money back guarantee should your item be defective, wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.

Return Policy

Defective/Wrong Items or Didn’t Receive

If you receive an item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 5 days of receipt of the item.

Damaged in Shipment

Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.

Ordered Wrong Item or Changed Your Mind

If you ordered the wrong item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 15 days of receipt of the item.

A restocking fee of 15% will apply and you will be responsible for the return freight charges.

How to Return an Item

Returning an item is simple. Contact our customer service at sales@clarkstonpaper.com or call us at 248-241-6472 and one of our friendly reps will take care of everything for you.

To accept returns, the returned item must be 100% intact. This includes original packaging, all components, manuals, accessories, etc. If items that you return cannot be restocked, you will not be refunded the full amount.

Exceptions To Our Returns Policy

If you’ve purchased one of these items and it is defective or the wrong item, we’ll be happy to ship a replacement. The following items are non-returnable:

Opened software, memory, electronics, consumable products, medical items, vacuum cleaners, and special orders.

How To Return Merchandise

We are unable to accept unauthorized returns, so please be sure to contact customer service prior to returning any items to us.

Note: Obtain a Return Authorization Number and Return Address.

  1. Email us at sales@clarkstonpaper.com or call us at 1-248-241-6472 between 9:00 AM and 5:00 PM EST.

    You will need to provide us with the following information:

    • Your Name
    • Your Company Name
    • Order Number
    • Item Number of item(s) to be returned
    • Condition of the items to be returned
    • Complete or Missing pieces/parts
    • Undamaged or Damaged
    • Reason for Return Request

  2. Clearly mark your Return Authorization number on the shipping label of your return package.

    To ensure proper credit, the Return Authorization should not be written on the box itself, but clearly indicated on the shipping label. Your cooperation will help avoid delayed credit for your return.

  3. Mail your returned items to the address given by our returns department.

    • The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
    • We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS ground track.
    • Return credit is issued only for the product total and does not include shipping and/or handling charges.
    • If a Call Tag has been issued on defective or damaged merchandise, UPS will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be cancelled, leaving the customer responsible for any costs related to the reshipment of goods.


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